You can delete your Drapano account and everything stored with it at any time.
Open Drapano and go to Account. Under Support, tap New ticket and ask us to delete your account. We confirm the request with the account owner before anything is removed.
If you cannot sign in, send us a request from the email address registered to the account:
Use the subject Account deletion request and include your company name. We reply within 5 working days and complete the deletion within 30 days.
We can only act on a request sent from the address on the account. This is to stop someone else deleting your fleet.
Deletion is permanent. Nothing is archived and nothing can be restored afterwards, so export anything you need first.
If you have an active subscription, cancel it from the Account page before requesting deletion, or tell us in your email and we will cancel it for you. Deleting the account does not on its own stop a payment already scheduled with our payment provider.
You do not have to delete the whole account to remove something. Signed in, you can delete at any time:
Anything you delete goes from the live system immediately and from backups as those rotate, within 30 days. If you want something removed that you cannot reach yourself, email us at the address above and we will do it.
We are required to retain invoices and payment records for the period set by Cypriot and EU tax law, currently six years. These are held by our payment provider and in our accounting records, are not linked to your fleet data, and are not used for anything other than meeting that obligation.
Everything else is removed.
Drapano is operated by Pilot Fish Limited, Makedonias 5, Sunrise Complex, Block 6 Apt 304, Pyla 7080, Cyprus. Reg. HE 448236.